Policy
Full Policy
Deposits and designs
- All customers must send a £15 non-refundable deposit via bank transfer to confirm the booking. DM for details.
- The rest must be paid on the day in cash.
- The £15 deposit can be used to reschedule if cancelled 48 hours in advance. If not, a new deposit is required for the next appointment.
- Cancellations must be 48 hours in advance so I have time to fill the slot.
- Each client gets 15 minutes’ grace at every appointment before the service may change (e.g. design or length).
- 20 minutes late results in cancellation of the appointment.
Allergies and nail damage
- All allergies must be told before the appointment. Allergies not disclosed: I am not accountable.
- Unknown reactions can happen. Tell me if any irritation happens after so the product can be removed free of charge.
- Nail damage from improper aftercare (e.g. greenies, onycholysis) is not my accountability.
- I may refuse service on nails I deem damaged or not suitable.
- I do not infill other technicians’ work. Foreign work must be removed beforehand or at the appointment.
- Missing or broken nails on arrival may add a charge.
Location
- Home-based: location and address are sent after the deposit is paid.
- Two cats. Tell me in advance if that is a problem.
- No guests unless informed in advance and confirmed.
- No driveway. Street parking — the area can be busy, so leave extra time.